Refund policy
Return & Refund Policy – My Sleepy Haven
At My Sleepy Haven, we take pride in offering thoughtfully designed furniture and a smooth delivery experience. Please review our return and refund policy carefully before making your purchase.
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Return Window
We offer a 30-day return window from the date your item is delivered.
To be eligible for a return, your item must be:
- Unused and in original condition
- In its original packaging
- Accompanied by proof of purchase
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Important: Large Furniture Returns
Due to the size and nature of our products, most items ship via freight.
- Return shipping costs are the responsibility of the customer
- Original shipping charges (if any) are non-refundable
- Return shipping for large items can be significant and varies by location
We recommend reviewing all product details carefully before purchasing.
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Damages & Delivery Issues (Very Important)
Please inspect your order upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
You must contact us within 48 hours of delivery at
📧 sales@mysleepyhaven.com
Include:
- Photos of the item
- Photos of packaging
- Description of the issue
We will work quickly to resolve the issue, which may include replacement parts, exchange, or other appropriate solutions.
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Non-Returnable Items
We do not accept returns on:
- Assembled or used furniture
- Items not in original packaging
- Clearance or final sale items
- Gift cards
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Return Process
To request a return, contact us at:
📧 sales@mysleepyhaven.com
If your return is approved:
- We will provide return instructions
- Items must not be sent back without authorization
- Unauthorized returns will not be accepted
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Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
- Your bank or credit card provider may require additional time
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Exchanges
We do not offer direct exchanges.
If you would like a different item, please request a return (if eligible) and place a new order.
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Order Cancellations
Orders may be canceled within 24 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
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Questions
For any questions regarding returns or refunds, please contact us:
📧 sales@mysleepyhaven.com
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Thank you for choosing My Sleepy Haven.